Rainbet Terms & Conditions — Platform Usage Rules for Malaysia's Online Casino

The Rainbet platform (hereinafter referred to as "Rainbet", "we" or "the platform") operates under a valid regulatory licence and provides online casino gaming and Sports Betting services to eligible users.

These terms and conditions ("Terms") constitute a legally binding agreement between you ("User") and Rainbet. By accessing, registering for, or using any part of the Rainbet platform — including the website rainbet.express, the mobile application (if applicable), and all related services — you confirm that you have read, understood, and agree to be bound by these Terms.

Rainbet reserves the right to update, amend, or replace any part of these Terms at any time. Registered users will be notified via email or in-platform notification at least 7 days before any changes take effect. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.

Rainbet operates in Malaysian Ringgit (MYR). All amounts displayed on the platform — including account balances, bonuses, deposit limits, and withdrawal limits — are in RM unless explicitly stated otherwise.

To register and use the Rainbet platform, you must meet all of the following eligibility requirements at the time of registration and throughout the use of your account:

• Must be at least 18 years of age at the time of registration. Rainbet takes the protection of minors seriously and reserves the right to request proof of age at any time.
• Not residing in any country or territory where the use of Rainbet's services is prohibited or restricted under local law.
• Have full legal capacity to enter into a legally binding agreement.
• Has never had a Rainbet account closed or suspended previously due to fraud, misconduct, or breach of terms.
• Do not register on behalf of another person or use a false identity.
• Not an employee or immediate family member of an employee of Rainbet or any associated company.

Rainbet reserves the right to request identity verification (KYC — Know Your Customer) at any time. Required documents may include a copy of your identification card, a bank statement or utility bill confirming your address, and other relevant information. Failure to provide the requested documents within the specified timeframe may result in temporary suspension or closure of your account.

Each user is only permitted to hold one active account at Rainbet. Registering more than one account — whether using a different name, email address, phone number, or payment details — is a serious violation of Rainbet's Terms and may result in the closure of all associated accounts and the freezing of balances without notice.

You are solely responsible for:

• Ensuring that your account information — including your name, email address, phone number, and payment details — is accurate, up to date, and complete at all times.
• Keep your account password confidential. Do not share it with anyone, including family members.
• Notify Rainbet immediately if you suspect your account has been compromised or accessed by an unauthorised party.
• All activity that occurs on your account — whether carried out by you or not — remains your responsibility unless you have reported a breach to Rainbet.

Rainbet reserves the right to temporarily freeze an account if suspicious activity is detected, for identity verification purposes, or at the request of a competent authority. During a freeze, users will be unable to access their account balance or carry out any transactions until the verification process is complete.

Rainbet accepts deposits via the following local Malaysian payment methods: Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX via Maybank2u or CIMB Clicks. All methods are processed in real time or near real time and are protected with 256-bit SSL encryption.

Deposit conditions:

• The minimum deposit amount is RM 10 for most payment methods.
• All deposits must be made using a payment method registered in the user's own name. Rainbet does not accept third-party deposits.
• Rainbet does not charge any processing fees for deposits; however, the payment service provider may apply their own charges in accordance with their own terms.
• Any deposit identified as proceeds from illegal activity, fraud, or an unauthorised source will be held without notice and reported to the relevant authorities.
• Rainbet is not liable for any delays caused by technical issues on the part of the payment provider.

Deposit limits may be adjusted by Rainbet at any time for risk management or regulatory compliance reasons. VIP users may be subject to different deposit limits based on their loyalty tier.

Rainbet is committed to processing all valid withdrawal requests promptly and efficiently. Withdrawals may be requested via the same payment method used for the deposit, subject to the following conditions:

• The minimum withdrawal amount is RM 30 for all payment methods.
• Withdrawals are only processed to bank accounts or digital wallets registered under the same name as the Rainbet account holder.
• The account must have completed the identity verification (KYC) process before the first withdrawal request can be processed.
• Any bonus balance that has not yet met the rollover requirements is not eligible for withdrawal until the rollover is fully completed.
• Rainbet reserves the right to request additional documentation or conduct further checks before processing withdrawals exceeding a specified amount, in compliance with anti-money laundering (AML) requirements.

Withdrawal processing times:

• DuitNow & Touch 'n Go eWallet: 3–10 minutes for verified accounts
• GrabPay, Boost & ShopeePay: Up to 30 minutes
• FPX (Maybank2u / CIMB Clicks): 1–3 working hours

Rainbet is not liable for any delays caused by third-party systems, public holidays, or technical issues beyond our control. If your withdrawal has not been received after the expected timeframe, please contact Rainbet customer support.

All bonuses and promotions offered by Rainbet — including the welcome bonus, weekly cashback, reload bonuses, free spins, and seasonal special promotions — are subject to the specific terms stated alongside each offer. The general conditions that apply to all bonuses are as follows:

• Only one user per household, IP address, or device is eligible for the welcome bonus.
• Bonuses may only be used within the specified validity period. Expired bonuses will be automatically removed from your account without notice.
• The rollover (wagering requirement) must be met in full before any winnings generated using bonus funds can be withdrawn.
• The welcome bonus may only be claimed once per user and is non-transferable.
• Rainbet reserves the right to void bonuses and any associated winnings if there is evidence of bonus abuse, including but not limited to deliberately placing low-risk bets to meet rollover requirements.
• Any attempt to abuse promotions — including registering multiple accounts to claim bonuses repeatedly — constitutes a violation of these Terms and may result in account closure and the freezing of all balances.

Rainbet reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that such changes do not affect bonuses already activated by the user.

All games available at Rainbet — including slots, blackjack, poker, roulette, baccarat, Live Casino, and other table games — use a Random Number Generator (RNG) that has been independently audited and certified by internationally accredited third-party bodies to ensure genuine fairness and randomness in every game outcome.

• The outcome of all games is final and may not be disputed once a round has concluded, unless a technical error can be demonstrated through system records.
• In the event of a technical disruption during gameplay — such as a lost internet connection or server outage — Rainbet will restore the last recorded game state where possible. If restoration is not possible, the bet will be returned to the user.
• The use of automation software, bots, scripts, or any method that alters the natural flow of gameplay is strictly prohibited and may result in immediate account closure.
• The RTP (Return to Player) value for each slot is publicly displayed within the game information. RTP is a long-term statistical figure and does not guarantee winnings in any individual session.
• Rainbet reserves the right to withdraw or replace any game in its catalogue at any time, subject to agreements with game providers.

Game outcomes involving errors on the part of a third-party game provider are subject to the resolution procedures set by that provider. Rainbet will act as an intermediary in managing any complaints related to such matters.

Rainbet's Sports Betting section covers a wide range of sports, including badminton (BWF World Tour, Thomas Cup, Uber Cup, Sudirman Cup), football (Malaysia Super League, EPL, and other international leagues), esports, tennis, and other sports listed from time to time.

General Sports Betting rules:

• All bets are considered final once confirmed by the system — they cannot be cancelled or amended after confirmation, except through the Cash Out feature where available.
• Odds displayed reflect the current odds at the time a bet is placed. Odds may change before the bet is confirmed; if a change occurs, the system will display the updated odds for the user's approval.
• If a match is postponed and resumes within 24 hours of the original scheduled time, all bets remain valid. If the match is postponed for more than 24 hours or cancelled entirely, all bets will be voided and stakes returned.
• Live (in-play) betting is subject to temporary market suspension during certain phases of a match (for example, during timeouts or between sets in badminton). This is standard procedure and not a system error.
• Rainbet reserves the right to void or adjust any bet placed at odds that were clearly incorrect due to a technical or manual error. Affected users will be notified and the relevant stakes will be returned.

Rainbet employs the latest security technology to protect the platform and its users from fraudulent activity and money laundering. Measures in place include real-time transaction monitoring, betting pattern analysis, multi-layered identity verification, and collaboration with cybersecurity agencies.

The following activities are strictly prohibited and may result in immediate account closure, balance freezing, and legal action:

• Registration using a false identity or another person's identity without authorisation
• Money laundering or the use of funds from unlawful sources
• Payment fraud, including unsubstantiated chargebacks
• Collusion between users to manipulate the gaming or betting system
• Use of unauthorised third-party software to gain an unfair advantage
• Any attempt to exploit technical errors or bugs in the platform

Rainbet cooperates fully with Malaysian and international authorities in investigations related to financial crime. Account information and transaction records may be shared with competent authorities upon a valid official request.

Users may close their Rainbet account at any time by contacting customer support via live chat or email at support@rainbet.express. Prior to account closure, any eligible real-money balance (excluding bonus funds) will be returned to the user via their registered payment method.

Rainbet reserves the right to suspend or close a user's account under the following circumstances:

• Violation of any part of these Terms
• Failed identity verification or refusal to submit required documents
• Suspected fraudulent activity or attempted fraud
• Requests from competent authorities
• Accessing the platform from a restricted region
• Evidence that a user is under 18 years of age

In the event of account closure due to a terms violation, Rainbet reserves the right to withhold the account balance pending the outcome of an investigation. If the investigation confirms fraud or a serious breach, the balance may be forfeited in full. Users whose accounts are closed for legitimate reasons (not involving a terms violation) are entitled to a full refund of their actual remaining balance.

To the extent permitted by applicable law, Rainbet is not liable for:

• Any financial losses arising from gaming or betting activity on the platform
• Service disruptions caused by scheduled or unplanned maintenance
• Delays or errors caused by third-party payment systems that are beyond Rainbet's control
• Indirect, incidental, special, or consequential losses arising from your use of or inability to use the platform
• Any act or omission by a third party, including internet service providers and game providers

In the event that Rainbet is found liable for any loss, Rainbet's maximum liability shall be limited to the total amount deposited by the user in the 30 days preceding the incident giving rise to the claim.

Rainbet reserves the right to amend, add to, or revise any part of these Terms at any time. Material changes will be communicated to registered users via their registered email address and/or in-platform notification at least 7 days before the changes take effect.

User responsibilities:

• Check the Terms & Conditions page regularly to ensure you are always aware of the latest version.
• If you disagree with any changes made, you have the right to close your account and withdraw your remaining balance before the changes take effect.
• Continued use of the platform after the effective date of any changes constitutes full acceptance of the updated terms.

These Terms are governed by and interpreted in accordance with the laws applicable to the platform's operations in the jurisdiction specified in Rainbet's licence. Any dispute arising from or in connection with these Terms shall be resolved through arbitration in accordance with the applicable rules, unless mandatory laws in your country of residence provide remedies that cannot be contractually excluded.

If any provision of these Terms is found to be invalid, unenforceable, or ineffective by a competent authority, that provision shall be reinterpreted to the minimum extent necessary to make it valid and enforceable, while all remaining provisions shall continue in full force and effect.